Refund policy

All Sales Are Final

Due to the perishable nature of our food products, all sales are final. We do not accept returns or exchanges on any meal orders.

Damaged or Defective Products

If your order arrives with damaged containers or defective packaging, you must notify us within 3 days of delivery to be eligible for consideration.

Required Documentation:

To file a claim with our shipping carrier (FedEx/UPS), we require:

  • Clear photos of the damaged containers (inside and out)
  • Photos of the exterior shipping box and shipping label
  • The exact names of the affected meals
  • Your order number and tracking information

Important: Minor leaks or small packaging issues do not automatically qualify for refunds or replacements. Most customers are able to use meals after minor cleanup. We will only proceed with claims for meals that are completely unusable.

Claim Process:

All refund requests are subject to carrier (FedEx/UPS) claim approval. We cannot issue refunds or replacements until the carrier approves the damage claim. If approved, we will offer either:

  • A refund for the affected meals, OR
  • Replacement meals in your next order

Processing time for carrier claims is typically 7-15 business days.

Food Quality and Taste

XOOM meals are prepared by carefully selected restaurant partners and undergo thorough testing by tasting panels before being added to our menu. All meals meet our quality standards at the time of shipment.

Please note:

  • Taste preferences are subjective and personal
  • We do not offer refunds based on personal taste preferences or expectations
  • Our meals are designed to provide restaurant-quality convenience at a fraction of restaurant or delivery app prices
  • Portion sizes range from 12-15 oz per serving and may vary by individual appetite

Portion Sizes

Our serving sizes are estimates and individual portion needs vary by person. We provide generous portions (12-15 oz per serving), larger than most competitors, but actual servings consumed will depend on individual appetite and preferences.

Because our meals are prepared fresh in restaurants rather than mass-produced in factories, slight variations in portion size may occur from order to order. These minor variations are normal and inherent to restaurant-prepared food.

We do not offer refunds based on portion size expectations or minor quantity variations.

Storage and Handling

Customers are responsible for proper storage upon delivery. Meals must be refrigerated immediately upon receipt. We are not responsible for spoilage due to improper storage or delayed refrigeration.

Contact Requirements

All issues must be reported within 3 days of delivery with the following required documentation:

  • Clear photos of the issue (damaged containers, shipping box, etc.)
  • Full name
  • Order number
  • Shipment tracking number
  • Detailed description of the issue

Claims submitted after 3 days or without complete documentation will not be considered.

HOW TO CONTACT US

Email: info@xoomfoods.com
Response time: Within 3 business days

Please note: To keep costs low and pass savings to our customers, we do not offer phone support. All inquiries must be submitted via email for prompt attention.

NO EXCEPTIONS

This policy applies to all orders without exception. By placing an order, you acknowledge and agree to these terms.